Refund policy

Our 7-day money-back guarantee

If you're not happy with Squared, email us within 7 days of your first payment and we will refund it in full. You don't need to give a reason.

The 7 days run from the date of that first payment, on monthly and annual plans alike. Renewals aren't covered — once you've had a full period on the plan, the way to avoid the next charge is to cancel before it falls due. Cancelling is free and takes effect immediately.

Free trial

Paid plans start with a 3-day free trial, on monthly and annual alike. We take your payment details up front so the subscription can begin without interruption, but no charge is taken during the trial.

Cancel any time before the trial ends and you pay nothing. The free trial is offered once per customer — if you've subscribed before, starting a new subscription bills you straight away.

Monthly plans

Monthly subscriptions are billed in advance on the same date each month. You can cancel at any time (see Cancelling your subscription below). Cancelling stops all future charges.

You keep access until the end of the period you've already paid for. If it was your first payment and it was within the last 7 days, you can have it refunded in full instead — see the guarantee above.

Annual plans

Annual plans are billed upfront for a 12-month term at a discount on the monthly rate. The same 7-day guarantee applies to your first annual payment: email us within 7 days of it and the full year is refunded.

You can cancel at any time to stop the plan renewing, and you keep full access to the end of the term you've paid for. A renewal that has already been charged isn't covered by the guarantee, so cancel before your renewal date if you don't want another year.

Seats and add-ons

Changing your plan mid-cycle — moving up or down a tier, adding or removing a seat, or adding the accounting integration — takes effect straight away, and the difference is prorated.

A seat or add-on you buy is covered by the 7-day guarantee the same way a first subscription payment is.

When we refund

How to request a refund

Email support@getsquared.com.au with the account email address and the charge date. That's enough — you don't need to explain yourself.

Payments and refunds are handled by our merchant of record, Paddle, so your statement and receipts may show Paddle rather than Squared. Refunds are issued by Paddle on our instruction, and any GST or sales tax charged is refunded with the payment.

Cancelling your subscription

If you're the account owner, go to Plan and choose Cancel subscription. That opens our payment provider's secure portal, where you can cancel or update your payment details. No reason or phone call is required. If you'd rather we did it for you, email support and we will.

Cancelling stops the subscription renewing — it doesn't delete your account or your records. Deleting your account is a separate, permanent action under Account → Delete account, and is described in our Privacy Policy.

Your records

While your subscription is active you can download and share your job records, signed variations and site diary reports as PDFs at any time — do that before you cancel or delete the account. What happens to your data afterwards, and how we handle deletion requests, is set out in our Privacy Policy. A refund doesn't change it either way.

Your statutory rights

Nothing here limits rights you have under consumer law — including the Australian Consumer Law, and equivalent protections in the UK, EU and elsewhere. Where a legal remedy gives you more than this policy does, the law wins.

Changes to this policy

If we change this policy we'll update the date at the top and email account owners about anything material. The version in force when you were charged is the one that applies to that charge.