Terms of Service

Last updated: 6 July 2026  ·  Effective date: 20 May 2024

These Terms of Service (“Terms”) are an agreement between you and RIPPLE PLATFORM PTY LTD(“we”, “us”, “our”), and govern your access to and use of the Squared mobile app, website and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Eligibility & your account

You must be at least 18 and able to enter a binding contract. You're responsible for the information you provide, for keeping your login secure, and for all activity under your account — including anyone you invite to your team. Tell us promptly at support@getsquared.com.au if you suspect unauthorised use.

2. The Service & your licence

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business, subject to these Terms and your subscription plan. We may add, change or remove features over time.

3. Subscriptions, trials & billing

• Paid plans are billed in advance on a recurring basis (monthly or annually) and renew automatically until cancelled.
• Payments are processed by Paddle, our authorised reseller and merchant of record. Your purchase is also subject to Paddle's buyer terms, and Paddle (not us) is the seller of record for tax purposes.
• Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends. You can cancel anytime; cancellation takes effect at the end of the current billing period, and access continues until then.
• Your first payment is covered by our 7-day money-back guarantee: email us within 7 days of it and we refund it in full, no reason required. This applies on monthly and annual plans alike. Renewals aren't covered — cancel before a renewal falls due to avoid it — and the detail is in our Refund Policy.
• We may change prices; we'll give reasonable notice before a change affects you.

3a. Plan allowances & fair use

Each plan includes a monthly allowance of variations and of photo and file uploads, listed on our pricing page. Allowances reset each month on your billing day, and any extra seats you buy increase them. Unused allowance doesn't carry over.

• Reaching your monthly variation allowance stops you raising new variations until it resets. It never affects variations you have already raised — you can always open, edit, sign, download and send them, on any plan and at any point in the month.
• “Unlimited sites” means unlimited for normal use by one business. There is no per-plan cap on the number of jobs or sites you run, and no cap on daily site diary entries, incident records or how long we keep your job history. We apply a generous upper limit only to protect the Service from automated or abnormal use — for example bulk-created or machine-generated jobs, or account sharing across separate businesses. If you have a genuine need that approaches it, contact us and we'll sort it out; we won't charge you more for running a busy business.
• We may contact you before taking any action on fair use, and we won't delete your records because of it.

4. Your content

You own the data you put into the Service (job records, variations, photos, signatures and the like). You grant us the licence needed to host, process and display it so we can operate the Service for you. How we handle personal information is set out in our Privacy Policy. You're responsible for having the right to upload what you upload, including any photos of, or personal details about, other people.

5. Records, signatures & variations — important

The Service is a record-keeping and workflow tool. It helps you capture variations, on-site approvals, signatures and job records — but it is not legal advice and is not a substitute for a lawyer, contract or professional advice.

• We do not warrant that any variation, approval, signature or document created with the Service is legally valid, enforceable, admissible, or sufficient for your contract, project or jurisdiction.
• You are solely responsible for the accuracy and completeness of what you record, for your own contracts and pricing, and for meeting any legal, permit or building-code requirements that apply to your work.
• Weather data, geolocation, timestamps and reverse-geocoded addresses are provided for convenience and may be approximate or unavailable; don't rely on them as the sole source of truth.

6. Acceptable use

You agree not to:

• use the Service unlawfully, or to store or share unlawful, infringing or harmful content;
• attempt to breach security, access other customers' data, or disrupt the Service;
• copy, resell, reverse-engineer or create derivative works from the Service, except as allowed by law;
• misrepresent the origin or authenticity of any record, signature or document.

7. Our intellectual property

We (or our licensors) own the Service, including its software, design, and the Squared name and branding. Nothing in these Terms transfers those rights to you.

8. Third-party services

The Service relies on third parties (for example cloud hosting, payments, mapping and weather providers). We're not responsible for their acts, omissions or availability, and your use may be subject to their terms.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind — including that it will be uninterrupted, error-free, secure, or that data or outputs will be accurate. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded (“Non-excludable Rights”).

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill, or business opportunity, arising from or connected with the Service — even if advised of the possibility.

Where our liability can be limited (but not excluded) — including for a breach of a Non-excludable Right in respect of services — our liability is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied. In any event, our total aggregate liability arising from or connected with the Service is capped at the amount of fees you paid us for the Service in the 12 months before the event giving rise to the liability.

11. Indemnity

You agree to indemnify us against claims, losses and costs arising from your content, your use of the Service, or your breach of these Terms or of any law.

12. Suspension & termination

You can stop using the Service and cancel at any time. We may suspend or terminate access if you breach these Terms, don't pay, or where necessary to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (for example clauses 4, 5, 7, 9, 10 and 11) will survive. You can request export or deletion of your data as described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll give reasonable notice (for example by email or in-app). Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that place.

15. Contact

• Business: RIPPLE PLATFORM PTY LTD
• Email: support@getsquared.com.au